Hey Reefers,
I wanted to share something with you all that I think might surprise you...
While at work I got a call from Scott Clark V.P. of Tru Vu aquariums. He let me know that Ken the owner at Aquarium Concepts in Hayward Ca, had led him to my thread...
He was very concerned regarding the leak, that I had experienced and any setbacks it might have caused. I was taken by that because he expressed much conern in his tone of voice...
Exactly one year ago I purchased the CPR Aquatics 6 gallon, with a major leak in the seam and worse than that, horrible customer service...
Much different with Tru Vu aquariums. He explained to me the process of creating an Acrylic tank and how an air molecule can cause a slow drip in the seam, without notice. He reassured me that a second tank with the same issue is non existent...
He was right, the second tank has been flawless in it's design and running great. I expressed to him that I have owned Tru Vu tanks in the early 90's of reefing and love the sleek design...
We spoke about how upgradeable this tank is; did you know that the return line has threaded grooves? did you know that the drip tray is removable for a reason?
Well I got the answers and was so surprised to learn, that they sell an add on to accomodate a locline onto your return line. And how about a true refugium that reefers can drop in for macro and DSB, we are talking about separate vertical chambers, not the cheap pressure glue on plastic we see on other cubes...
This was awesome news for me and I wanted to share it with all of you. For my problems with the tank, Scott is sending me out for free the add on locline...
In this hobby, customer service is something that is often overlooked by vendors. Not so with Tru Vu, they went out of there way to make sure my product was okay; that's excellent customer service to me...
Thanks Tru Vu, you guys are great!!!
Sincerely,
Mike Guerrero