I was curious how many other people have had a bad experience with this
company glasscages.com? Ive never experienced such a nightmare then
what this company gave me!!!
I ordered a custom 20x20x12 acrylic nano cube from them 2 weeks ago. I have a
beautiful mated pair of Dragon Faced pipe fish that I wanted a tank for.
I was very specific about how I wanted the tank made. Their website makes the company
look as if they specialize in custom made aquariums. I called to order my tank and
the first person I spoke to had no clue about prices on anything. So then I called the
next day and this person didnt know either and said I had to email the owner Tom.
So I emailed the owner 5 times within 5 days and never heard from him. So finally
that friday a woman name Beth called me to take my order. The website has the
tank price at $50 and no custom prices at all on the site. They also make you
believe its better to pick up your tank at one of the many trade shows they do, rather
then pay for shipping. Well the site doesnt inform you its an $85 sur charge for them
to bring your tank to a show. This is understandable if its a 300 gallon tank. But for a
small tank thats highway robbery..
Anyway I was a little put out by this, seeing that there was a tradeshow they were doing
the following week here in Orlando. So I ended up telling them to UPS it to me..which was
only $40. Now I emailed the design plans to them and began to explain how I wanted the
tank made. All I wanted was a black acrylic wall put 3 inches from the back wall as well as
2 baffles in the back making 3 chambers. One for the overflow,refugium, and return pump.
I figured this would be a super easy for them..seeing that this company supposedly specializes
in custom aquariums. This woman Beth acted like I was asking for the world. First she argued
with me and tried to make it sound like it was a big deal to do this. She also told me there was
an $85 charge for the wall and baffles. She said " Im taking a no nothing tank and turning into
a big project for them!!! I was very confused by this?? I said I though $85 was high for that
and she started screaming at me telling me that to glue those 3 pieces into the tank was a huge
ordeal. I almost laughed at her. I also see on there site that they make custom tops for their
tanks..and when I asked to add one to my order...She told me NO...go to lowes and have them
cut you a piece of acrylic to put on the top.
I was so blow away at how rude this woman was...I almost didnt order the tank! But I had seen
my friends 190 gal that they made and it was really nice. So I thought I would just ignore this
rude employee and order the tank anyway. Also I called back the following monday to order
the tank and I wanted to ask a few more questions about the order. This same woman Beth said
"Look I dont have time for you! Do you want to order this or not?? How bout we just do this on
another day!!!" ....I got really angry and said I want to order this Now!!! So then she took the
order.
I received the tank a week later. I was not happy. To look at the tank from a distance on the
stand, it looked really nice. But to look at closely, the craftsmanship was shotty at best. They
used the wrong acrylic glue...and the seams had tons of bubbles. The eurobracing had 4 super
deep scratches in it. The black false wall had a huge scuff mark across it. and the overflow
was not made the way I asked for it. Which really puts me out, cause i made sure the overflow
was clearly explained in the tank design. The front panel has 4 or 5 small scratches in it. The
refugium outer wall and inner wall both had scuffs and scratches on it..
So I called and asked to talk to the owner. He was not there as usual. So this same woman Beth
gets on the phone and I try to explain to her what was wrong. She cuts me off and says" Look
you send the tank back and we will refund your money!" I said I dont want that. I want a
replacement tank! She says " NO we dont do that! If you are gonna nit pick everything to death..
We dont have the time to keep sending you tanks that you wont be happy with!. I said what are
you talking about?? You sent me a tank that has damage and was not made to my specs. I would
like another one and I will send this one back. I already made a stand and canopy for this tank.
She then got extremely rude and said " We dont need your business!..we get thousands of tank
orders and everyone is always happy!.. Shop somewhere else!! We will refund your money minus
shipping and you have you pay to ship the tank back...I started to say is that fare I have to pay
return shipping?? and she hung up on me!!!!!
This company was the rudest ive ever delt with and I would never deal with them again and
would not recommend anyone else buy tanks from them.
Has anyone else had problems with them?? I would like to know...
company glasscages.com? Ive never experienced such a nightmare then
what this company gave me!!!
I ordered a custom 20x20x12 acrylic nano cube from them 2 weeks ago. I have a
beautiful mated pair of Dragon Faced pipe fish that I wanted a tank for.
I was very specific about how I wanted the tank made. Their website makes the company
look as if they specialize in custom made aquariums. I called to order my tank and
the first person I spoke to had no clue about prices on anything. So then I called the
next day and this person didnt know either and said I had to email the owner Tom.
So I emailed the owner 5 times within 5 days and never heard from him. So finally
that friday a woman name Beth called me to take my order. The website has the
tank price at $50 and no custom prices at all on the site. They also make you
believe its better to pick up your tank at one of the many trade shows they do, rather
then pay for shipping. Well the site doesnt inform you its an $85 sur charge for them
to bring your tank to a show. This is understandable if its a 300 gallon tank. But for a
small tank thats highway robbery..
Anyway I was a little put out by this, seeing that there was a tradeshow they were doing
the following week here in Orlando. So I ended up telling them to UPS it to me..which was
only $40. Now I emailed the design plans to them and began to explain how I wanted the
tank made. All I wanted was a black acrylic wall put 3 inches from the back wall as well as
2 baffles in the back making 3 chambers. One for the overflow,refugium, and return pump.
I figured this would be a super easy for them..seeing that this company supposedly specializes
in custom aquariums. This woman Beth acted like I was asking for the world. First she argued
with me and tried to make it sound like it was a big deal to do this. She also told me there was
an $85 charge for the wall and baffles. She said " Im taking a no nothing tank and turning into
a big project for them!!! I was very confused by this?? I said I though $85 was high for that
and she started screaming at me telling me that to glue those 3 pieces into the tank was a huge
ordeal. I almost laughed at her. I also see on there site that they make custom tops for their
tanks..and when I asked to add one to my order...She told me NO...go to lowes and have them
cut you a piece of acrylic to put on the top.
I was so blow away at how rude this woman was...I almost didnt order the tank! But I had seen
my friends 190 gal that they made and it was really nice. So I thought I would just ignore this
rude employee and order the tank anyway. Also I called back the following monday to order
the tank and I wanted to ask a few more questions about the order. This same woman Beth said
"Look I dont have time for you! Do you want to order this or not?? How bout we just do this on
another day!!!" ....I got really angry and said I want to order this Now!!! So then she took the
order.
I received the tank a week later. I was not happy. To look at the tank from a distance on the
stand, it looked really nice. But to look at closely, the craftsmanship was shotty at best. They
used the wrong acrylic glue...and the seams had tons of bubbles. The eurobracing had 4 super
deep scratches in it. The black false wall had a huge scuff mark across it. and the overflow
was not made the way I asked for it. Which really puts me out, cause i made sure the overflow
was clearly explained in the tank design. The front panel has 4 or 5 small scratches in it. The
refugium outer wall and inner wall both had scuffs and scratches on it..
So I called and asked to talk to the owner. He was not there as usual. So this same woman Beth
gets on the phone and I try to explain to her what was wrong. She cuts me off and says" Look
you send the tank back and we will refund your money!" I said I dont want that. I want a
replacement tank! She says " NO we dont do that! If you are gonna nit pick everything to death..
We dont have the time to keep sending you tanks that you wont be happy with!. I said what are
you talking about?? You sent me a tank that has damage and was not made to my specs. I would
like another one and I will send this one back. I already made a stand and canopy for this tank.
She then got extremely rude and said " We dont need your business!..we get thousands of tank
orders and everyone is always happy!.. Shop somewhere else!! We will refund your money minus
shipping and you have you pay to ship the tank back...I started to say is that fare I have to pay
return shipping?? and she hung up on me!!!!!
This company was the rudest ive ever delt with and I would never deal with them again and
would not recommend anyone else buy tanks from them.
Has anyone else had problems with them?? I would like to know...
