Ive had the exact experience at both stores. Circle pets treats me nice, they are just there to chat and help you out. Strictly fish IS expensive and has poor customer service. However, I got my LR from them, and it was well-priced. I have been very happy with it, too with the exception of the aiptasia that tagged along with it. My peppermint shrimp took care of that, though, and I havent seen any since.
As for tongs, they are all pretty helpful and knowledgable, but there is a petite girl that works there and she is prob youre best bet for good help and info. I dont know her name, but she is always there. Make sure you dont have plans after going to tongs, cause youre bound to go home with something! They will have a great selection of frags on Saturday, and if you buy 5, you get a sixth free. 6 frags for $50 aint bad!