John and Sergio at Global know their stuff. They are 2 of the 4-5 people that I trust from the LFS's in Houston to ask advice from. As for the person on Marsh that was particularly critical of them, well appeared to be trolling. He kept making very critical posts about Global without actually ever stating what his problem was. This guy was a crank as far as I'm concerned. There was another new person that had a legitimate problem with a piece of live rock that he bought from them, because it had a bunch of nuisance algae on it. This was their mistake and they took action to rectify the situation, but it got all blown out of proportion because the customer didn't watch the rock being chosen from the live rock tub, then he didn't call the store, even though many people told him that the owner doesn't really deal with email/web communcation well. He got upset because he wasn't getting any responses to his emails or pm's, but he never called the store and talked to them. Another club member actually had to go by the store and let the owner know what was going on so that he could address the issues. Hopefully they'll try to keep a closer eye on their email/marsh board in the future.
B