caveat emptor catalina aquarium lights

[sadielynn]

be cautious of catalina aquarium company
they will not abide by verbal contract and cancell orders with out
telling the consumer a reason
our contract was for shipment today monday july 18 2005 as of 544 est time they are in Ca it has not shipped per contract they refuse to ship befor wed july 20 2005 I have very strong reservations about recommending this company their product may be good but we wont know for at least 4 -5 days after shipment if orders are placed they dont ship with fed ex or ups as there web site state instead the ship with a second class courrier Colton was who took the order and we spoke with a james schuell he stated on friday that the light was done or would be done by today and absolutely shipped today thus far they have breeched there contract of fulfillment so caveat emptor

 

[djconn]

Sorry to hear about your problems. :sad:

 

[sadielynn]

no biggie I will contiue as the saga unfolds
As I said I am not sure of quality but
customer service leaves alittle to be desired :evil:

 

[sadielynn]

ok here is the rest of the saga
they did infact show up on friday the 22 (I think it was the 22 )
but there is no plastic shield like we requested
no instructions for the legs and the ligh bulbs were not the requested
bulbs (unless their acitenic is not the .3 )
when we talked to the shipper ( the delivery person)
she stated that they have had a lot of problems
getting packages where they belong and on time
that they are instructed to lie to the customer so that they dont look bad :?: :!:
the lights run hot so we had to find a fan to put on the light to stablize the temp now we are running 75.5 to about 77.7 not much lower or higher
we are now upgrading our filters and power heads to about 500 gph :idea: hopefully I dont blow the tank away :roll: :twisted: so I will post the new stats and pictures soon on another board other wise the lights do brighten the tank nicely