Beware Aquadirect looking really bad !!!

M

mikeguerrero

Active Member
Aquadirect ???
Anyone purchase anything from this online LFS??? I ordered an airdryer from RedSea on 2-6-06 and it hasn't arrived.

I'm in California and they are based in WA, I placed several other orders for my Ozone setup from Fl and all that stuff has arrived.

I call them and I get a automated machine that says all lines are busy no matter which one I pick; sales, customer support, orders.

I'm beginning to get a bad feeling about these guys???

Help !!!!

Mike G
 
M

mikeguerrero

Active Member
Searching for some more clues on aquadirect I found this on another board:

AquaDirect - Worst Experience Ever

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I purchased 4 stage RO/DI (Barracuda 4-Stage RO/DI System ) from AquaDirect (5/13/2004) and the experience has been the worst online experience I have ever had. After placing the about 4 days went by with no type of communication other than the normal order processed email you get when you place an order. I finally called and left 3 messages and over a period of 3 days. Then I sent an email on day 8 threatening to cancel my order. Then I received a response ( imagine that) I found out they do not actually carry the RO/DI units and actually place an order with the particular company. Finally about 2 weeks later I receive the unit ... time to make clean water. Oh, but wait the in line TDS meter advertisted is not in the box. I call the company directly (Aqua Fx) and they promised to get the issue resolved. Customer service at AquaDirect is no good and only seem to return calls when you threaten to cancel an order or call the sales line insted of the issues line ( that goes straight to voicemail) . So here it is 6/15/2004 and I have yet to recieve the inline TDS meter. Finally sent a nasty gram to them threatening to report them to the BBB and amazingly my meter is now sheduled to ship out tomorrow . Save yourself some stress and headache and avoid this company.

Henry
__________________
- Thanks Henry

Here is the link:

http://www.aquariumpros.com/forums/...read.php?t=2693

Can someone else come please chime in; lets help each other here !!!!

Thanks,

MG
 
S

sadielynn

New Member
Mike
If you used a credit card you can dispute the order that you have not recieved your goods and that there is not a "working" number to reach a human I could probably get this rectified if I got some Info from you :mrgreen:
 
M

mikeguerrero

Active Member
Dickie52,

Helped find yet another thread at nano-reef about the horrible experience with aquadirect, please read it.

Just wanted to warn everyone to never buy from aquadirect.com

Chieferich wrote:

i purchased a pump from them over a month ago....they sent it to the wrong address and said they would re-send it. they never did and now will not respond to any mails...and the phone line is never "answered". now i am having my card dispute it.

take my advice, and never buy from them....


AQUADIRECT.COM...... booh!
:x :x
 
M

mikeguerrero

Active Member
All I know is that when I go to work tommorrow there better be a phone call from them or UPS delivers my package, that is ridiculous, they are in Washington and I'm in SF bay area California.

I got my other stuff from Missouri and Florida and I odered them after Aquadirect....

What gives !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
M

mikeguerrero

Active Member
Sadie,

I can't even get them on the phone, please help me out please. I called 253 531-0605 which is their number on my receipt, this goes into a automated voice system that claims all lines are busy, sales, orders, tech support.

Then I looked at the address from my receipt and called 411 and got this number 253 531-0603 oh which just gets a busy signal.

Please help !!!

Thanks,

Mike G
 
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